Founder’s First HR empowers hospitality leaders and their teams with the clarity, confidence, and skills to elevate every guest experience. Through dynamic workshops and leadership training, excellence becomes the standard—not the exception.
Ways to Partner
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Full-day leadership & hospitality seminars
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Half-day focused workshops
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1:1 leadership coaching (virtual or in-person)
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Service standards & brand orientation programs
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Train-the-Trainer development for in-house HR/L&D teams
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Secret shopper guest experience assessments
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Custom training programs & ongoing partnerships
Results
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Leaders who communicate clearly & lead with confidence
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Teams who perform consistently, even under pressure
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Service standards that stay high across every shift
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Guest experiences that strengthen your brand reputation
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Better alignment between departments & leaders
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A team that takes ownership & delivers results
Core Training Areas
Leadership
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Leading with trust & clarity
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Creating a culture of growth & ownership
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Coaching with intention to build confident leaders
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Giving feedback that sharpens performance
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Thriving in high-pressure moments with calm authority
Service
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Creating genuine guest connection
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Elevating service standards with consistency and intention
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Turning recovery into loyalty
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Communicating with presence and professionalism
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Delivering memorable guest moments
Performance
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Developing employees into Brand Ambassadors
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Ownership of roles and responsibilities
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Effective, respectful communication
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Accountability that strengthens trust
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A team aligned in purpose
About Eliza
Built on nearly twenty years of leadership experience across HR, recruiting, and luxury hospitality, Eliza creates high-performing, purpose-driven teams that guests remember and owners rely on.
​Her work blends genuine connection with clear operational strategy, grounded in the belief that people are any company’s greatest advantage.
​The outcome is a culture where confidence drives consistency — and consistency drives exceptional performance.
Eliza is one of the most talented people I've ever had the opportunity of working with. At FranklinCovey, we define effectiveness as "getting results now, in a way that allows for getting even better results in the future." This is how Eliza thinks and operates. She is someone who takes the time to understand exactly what is needed, and then produces with excellence.
Todd Davis
Chief People Officer
FranklinCovey
Bar none, Eliza's training programs, which include team member orientation and manager development courses, have been the best I've seen. The imparted knowledge helped maintain a continuous high level of readiness which allowed our organization to meet and exceed standards and mission requirements.
Dan Bullert
Chief Operating Officer
Stein Eriksen Collection
Eliza was a standout from the beginning—impeccably prepared, meticulous with detail, and deeply committed to elevating both her team and the guest experience. What I remember most is her warmth and natural ease with people; she creates an environment where learning lands and teams genuinely grow. Eliza brings professionalism, clarity, and heart to every room she enters, and anyone would be fortunate to partner with her.
Jim McPartlin
Former VP Leadership Development
Forbes Travel Guide
Service is black-and-white. Hospitality is color.
Will Guidara
Eleven Madison Park